Regarding the Product:Q1. What tools and equipment are needed for the installation of the container house?
Essential Tools and Equipment: Benefit from a comprehensive set including Crane, hand saw, drill, hexagonal screwdriver, rubber hammer, utility knife, hole saw, non-slip gloves, glass glue gun, tape measure, medical kit, marker, ladder, spirit level-all provided free from FC Building.
Q2. What is your fastest lead time?
Lead Time Details: Our efficient operations promise a standard lead time ranging from 7-15 days post-deposit, tailored to your order size.
Q3. What is the maximum size available?
Customizable Hurricane-Proof Houses: Tailor-made to your specifications and functional requirements, ensuring your vision becomes reality.
Regarding Our Service:
Q1. Can installation guidance be provided?
Answer: Absolutely! Our skilled installation team offers expert guidance. Orders exceeding 300 sets receive complimentary guidance, with customers responsible for the engineer's visa, airfare, and accommodation.
Q2. How do you ensure product quality?
Answer: 1. Comprehensive Quality Tests: 1). Rigorous Pressure and Watertight assessments ensure our products meet high standards. 2). Meticulous final checks pre-container loading include appearance inspections, paint quality checks, smoothness and finish of walls, waterproofing, insulation, fire safety, and verification of water and electricity systems. We ensure alignment with buyer's specifications and protective measures such as plastic film wrapping.
2. Certification and Testing Reports: Guaranteeing the highest level of quality and safety.
We proudly hold an illustrious collection of certifications that underscore our unwavering dedication to unparalleled excellence. Our prestigious credentials include the esteemed CE, ISO9001:2015, ISO14001:2015, ISO45001:2018, in addition to BV, SGS, AS/NZS4600, CODE MARK, WATERMARK, NATA, ASTM, UL, and many more, each reflecting our high standards and commitment to quality assurance.
Q3. What Quality Guarantee Services Do You Offer? After-Sale Service Answer:
Our service includes a robust 1-year guarantee on the entire steel structure, ensuring unparalleled peace of mind. For all metal components like hinges, locks, faucets, showers, flush toilets, tabs, cabinets, and similar items, we offer a generous free replacement policy within 6 months should any misuse occur. Beyond that, we facilitate a paid lifetime maintenance service and provide spare parts at mere production cost prices. Our dedicated and highly responsive team stands ready to deliver technical support and online guidance within a swift 24-hour window upon notification, ensuring assistance during and even beyond the stipulated quality guarantee period.
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