Regarding the Product: Explore commonly asked questions and detailed answers to enhance your understanding of our innovative space capsule house.Q1. What tools and equipment are needed for the installation of the container house?
Essential Tools and Equipment: Crane, hand saw, drill, hexagonal screwdriver, rubber hammer, utility knife, hole saw, non-slip gloves, glass glue gun, tape measure, medical kit, marker, ladder, spirit level-all provided free from FC Building to facilitate a seamless installation process.
Q2. What is your fastest lead time?
Lead Time Details: Depending on order size, standard lead time ranges from 7-15 days post-deposit, ensuring you receive your product swiftly and efficiently.
Q3. What is the maximum size available?
Customizable Hurricane-Proof Houses: Based on customer requirements and intended functions, offering flexibility and resilience in design to accommodate your needs.
Regarding Our Service: Discover our commitment to exceptional service and support, ensuring a satisfying experience from start to finish.
Q1. Can installation guidance be provided?
Answer: Experience unparalleled support with our expert installation guidance.Certainly, our expert installation team offers guidance. For orders over 300 sets, installation guidance is complimentary, with customer covering engineer's visa, airfare, and accommodation, ensuring your project is completed to perfection.
Q2. How do you ensure product quality?
Answer: Rigorous quality assurance is our promise.: 1. Comprehensive Quality Tests: 1). Pressure and watertight assessments, ensuring every product meets our stringent standards. 2). Thorough final checks pre-container loading include appearance inspections, paint quality checks, smoothness and finish of walls, waterproofing, insulation, fire safety, verification of water and electricity systems, alignment with buyer's specifications, and protective measures such as plastic film wrapping, guaranteeing every aspect of your product exceeds expectations.
2. Certification and Testing Reports: Obtain peace of mind with our comprehensive certification and testing reports that validate the quality and reliability of our products.
Our unwavering dedication to quality and excellence is backed by an impressive collection of esteemed certifications. We showcase our superior standards with credentials such as CE, ISO9001:2015, ISO14001:2015, ISO45001:2018, BV, SGS, AS/NZS4600, CODE MARK, WATERMARK, NATA, ASTM, UL, among many others, reaffirming our commitment to industry-leading practices.
Q3. What Quality Guarantee Services Do You Offer? After-Sale Service Answer:
We offer an outstanding array of quality guarantee services designed to provide you with unmatched reassurance. Enjoy a 1-year comprehensive guarantee on our entire steel structure, ensuring your peace of mind. For metal components like hinges, locks, faucets, showers, flush toilets, taps, cabinets, and more, benefit from a free replacement within 6 months in the case of misuse. Extend the longevity of your investment with our paid lifetime maintenance services and access spare parts at production cost prices. Our dedicated team stands ready to assist you with technical support and online guidance, responding within 24 hours of any notification, both during and beyond the quality guarantee period, ensuring seamless operation throughout your product experience.
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