Regarding the Product:Q1. What tools and equipment are needed for the installation of the container house?
Essential Tools and Equipment: Crane, hand saw, drill, hexagonal screwdriver, rubber hammer, utility knife, hole saw, non-slip gloves, glass glue gun, tape measure, medical kit, marker, ladder, spirit level-all provided free from FC Building.
Q2. What is your fastest lead time?
Lead Time Details: Depending on order size, standard lead time ranges from 7-15 days post-deposit.
Q3. What is the maximum size available?
Customizable Hurricane-Proof Houses: Based on customer requirements and intended functions.
Regarding Our Service:
Q1. Can installation guidance be provided?
Answer: Certainly, our expert installation team offers guidance. For orders over 300 sets, installation guidance is complimentary, with customer covering engineer's visa, airfare, and accommodation.
Q2. How do you ensure product quality?
Answer: 1. Comprehensive Quality Tests: 1). Pressure and watertight assessments. 2). Thorough final checks pre-container loading include appearance inspections, paint quality checks, smoothness and finish of walls, waterproofing, insulation, fire safety, verification of water and electricity systems, alignment with buyer's specifications, and protective measures such as plastic film wrapping.
2. Certification and Testing Reports
We proudly hold an impressive array of certifications, showcasing our commitment to excellence. Our credentials include: CE, ISO9001:2015, ISO14001:2015, ISO45001:2018, BV, SGS, AS/NZS4600, CODE MARK, WATERMARK, NATA, ASTM, UL, among others.
Q3. What Quality Guarantee Services Do You Offer? After-Sale Service Answer:
We provide a comprehensive 1-year guarantee on the entire steel structure, ensuring peace of mind. Metal components such as hinges, locks, faucets, showers, flush toilets, tabs, cabinets, and others come with a free replacement within 6 months if misuse occurs. We also offer paid lifetime maintenance and spare parts at production cost prices. Our dedicated team is available for technical support and online guidance within 24 hours of receiving any notification, both during and beyond the quality guarantee period.